Return Policy
Return Eligibility
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.
Return Conditions
To be eligible for a return, items must:
- Be unused and in their original condition
- Be in their original packaging with all tags and labels attached
- Include all accessories and documentation that came with the product
- Be returned within 30 days of the delivery date
Return Process
To initiate a return, please contact us through our contact page or email us at infocenter@excellentuideale.world. Include your order number and reason for return. We will provide you with return instructions and a return authorization number.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, we will cover the return shipping costs.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used or damaged by the customer
- Items returned without original packaging
- Items returned after the 30-day return period
- Customized or personalized items
Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we process your return.
Exchanges
If you need to exchange an item, please contact us first. Exchanges are subject to product availability. If the item you want is not available, we will process a refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have questions about our return policy, please contact us at infocenter@excellentuideale.world or through our contact page.